November 12, 2021 Client Story In-depth coaching unleashes sales team performance When a major online advertising provider’s sales team struggled to provide adequate support, TTEC transformed the underperforming team with personalized coaching and proven sales solutions High Tech
November 11, 2021 Client Story Accelerated training results with RealSkill learning An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support Travel and Hospitality
November 4, 2021 Blog Want a better post-forbearance strategy? Start with these CX best practices Property and Casualty Insurance
October 29, 2021 Client Story Unified training curriculum exceeds targets TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness Retail and eCommerce
October 1, 2021 Client Story Agile and rapid support clears massive backlog When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources Car Rental
September 27, 2021 Client Story RealSkill shrinks contact center attrition TTEC helped a telecommunications firm overhaul its training curriculum with an AI-enhanced, demand-based curriculum that kept new hires engaged and quickly honed their skills Communications
August 25, 2021 Blog Banking reimagined: How Citizens Bank plans to stay ahead in a digital landscape Retail Banking
