March 7, 2022 Customer Strategist What makes a great employee experience? Review this checklist of attributes that combine for a winning EX strategy.
February 25, 2022 Customer Strategist Overcome the Great Resignation with these 5 CX strategies How to inspire employees amid this year’s historical turnovers.
February 11, 2022 Datasheet Retain 2.0 A safe & secure approach to keeping valuable talent engaged in the new work environment
January 21, 2022 Blog Retail and eCommerce 3 ways retailers are adapting to higher customer expectations
December 17, 2021 Case Study Media and Entertainment Advanced lead nurturing unlocks millions in the sales pipeline TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads
November 18, 2021 Case Study Media and Entertainment Innovative employee engagement revitalizes customer support By prioritizing the employee experience, TTEC helped a global entertainment company swiftly adapt to challenges posed by the pandemic without compromising the customer experience
November 18, 2021 Case Study Communications RealSkill Bot closes learning gap, accelerates performance TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency
