Employee Experience Resources

May 27, 2021 Blog

Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

May 26, 2021 Client Story

Back office support from India exceeds quality targets

TTEC partnered with a healthcare service provider to expand its operational footprint in India, increasing efficiency in provider data management and exceeding service standards

Healthcare Providers

May 12, 2021 Blog

CX Leaders Share Insights into Transforming the Government Customer Experience

Public Sector and Government

May 7, 2021 Blog

Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs

April 16, 2021 Blog

3 Critical Strategies for Retail Pharmacies During Vaccine Rollout

Pharmaceutical

March 19, 2021 Blog

3 Ways Healthcare Can Successfully Manage Call Volume Surges

Healthcare

March 11, 2021 Blog

Elevate the Member Experience While Saving Millions—Yes It Can Be Done

Healthcare Payers

February 4, 2021 Blog

Knock Sales Out of the Park by Aligning Marketing and Sales Teams

January 26, 2021 Customer Strategist

Diversity & Inclusion: The ‘Must’ Thing To Do!

Current events and social justice move into the workplace, with ROI attached.

January 21, 2021 Customer Strategist

Where Does Customer Experience Go From Here?

An examination of CX for today, tomorrow, and into the future.

January 21, 2021 Customer Strategist

Retail CEO Relies on Customer Centricity to Grow in Uncertain Times

Sweetwater’s Chuck Surack leans on personalized customer experiences and employee engagement to grow his online music retail presence.

Retail and eCommerce

January 21, 2021 Customer Strategist

How to Keep Employees Engaged in a Remote Workplace

Build camaraderie and improve productivity in a virtual setting.

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