May 7, 2019 Case Study Automotive Associate Assist bot drives knowledge base efficiency Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates
April 23, 2019 Customer Strategist Finding the ROI of Employee Engagement Hint: Look for the positive CX.
April 23, 2019 Blog Employees Lead the Charge in Transformation Happy employees equal happy customers is more than a nice saying—it’s a proven business strategy.
April 23, 2019 Customer Strategist What’s the State of Digital Transformation? Top executives are getting more involved in both the customer and employee sides of digital transformation.
