September 18, 2025 Podcast Podcast: WebPT Chief Customer Officer strengthens the customer experience Suzanne Cogan makes member experience everyone’s business Medical Devices
August 20, 2025 Blog Contact center KPIs that actually matter for patient experience Healthcare Providers
July 30, 2025 Infographic Empathy’s not dead, but it’s definitely evolving Empathy has long been valued as a top priority in the contact center…but should it be?
June 10, 2025 Trends Report Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age How much empathy do you really need? And what role should AI play?
May 21, 2025 Client Story Healthcare payer saves cost, streamlines certification of licensed associates AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX Healthcare
April 22, 2025 White Paper Smarter AI insights, better CX Reimagine quality with a data-driven, expert-led strategy
