CX Managed Services Resources

Rx for operational excellence in a new normal

Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results

Agile outsourced support from day one

End-to-end outsourced support delivers best-in-class results

Shift to remote work without missing a beat

A financial services client is now looking to make WFH a permanent part of its long-term strategy

5 Tips for Avoiding Work-from-Home Scams (and how to land a legit remote job)

Coronavirus Halted “Digital Transformation” Projects. That’s a Good Thing.

5 Tried-and-True Training Tips for Work from Home Contact Center Agents

4 Security Strategies for Remote Contact Centers

5 Innovations Reshaping Contact Centers for a Post-Crisis World

Here’s How Automation and Healthcare Outsourcing Increase Payer Support During Critical Times

Contact Centers Maintain Human Connections in Times of Crisis

4 Work-from-home Resiliency Strategies for the Contact Center

The right knowledge leads to better member experiences

An updated and relevant knowledgebase becomes a valuable tool for healthcare advocates

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