CX Managed Services Resources

March 10, 2020 Strategy Guide

Resiliency Begins at Home

Home-based associates represent the future of the contact center.

February 13, 2020 Blog

Workforce Management Outsourcing: 6 Reasons it Makes Strategic Sense

December 18, 2019 Case Study

Sophisticated analytics and pipeline management drives leads up 47%

A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management

Financial Services and Insurance

November 1, 2019 Case Study

Fast-growing fintech achieves fast CSAT improvements

A hypergrowth fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security

Financial Technology

Cover of Sales outsourcing provider starter list

October 16, 2019 Toolkit

Key Questions to Ask Every Potential Sales Outsourcing Provider

The right sales outsourcing partner can help you perfect your sales pitch and sell to your sweet spot all day, every day.

September 18, 2019 Cheat Sheet

How to Maximize Your Back Office in 4 Steps

Organizations that value customer experience know their back office services provide invaluable support. That’s because they understand a strong backline is a strong frontline.