August 22, 2018 Case Study Internet service provider reduces calls by 67% with proactive changes Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings Communications
July 17, 2018 Customer Strategist Location Data Is Having a Moment More industries are pinpointing the potential benefits of location data.
May 4, 2018 White Paper 7 Steps to Integrate B2B Sales and Marketing With Data The sales landscape has shifted. Here’s how to adapt.
April 21, 2018 White Paper Next Gen Analytics for the Contact Center Six ways analytics can propel the contact center with real business impact across channels.
April 9, 2018 Case Study Banana Republic builds mental toughness Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment Retail and eCommerce
January 8, 2018 Case Study Sky’s the limit Leading airline loyalty program embarks on CX transformation while reducing costs by 50% Airlines
January 4, 2018 Case Study Expert associates pave a path to better results Expertise creates efficiencies and better experiences Automotive
October 31, 2017 Case Study Superior member support A leading health insurer overcomes new member onboarding challenges with partnership strategy Healthcare Payers
October 30, 2017 Case Study Ready, set, go! A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience Automotive
October 13, 2017 Case Study One-upping banking fraud A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico Retail Banking
