CX Managed Services Resources

October 11, 2017 Customer Strategist Perspectives

All I Need to Know I Learned in Real Time

The way we learn is changing, so employee learning strategies must change too.

October 5, 2017 Case Study

One-stop healthcare shop

Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity

Healthcare Providers

October 4, 2017 Case Study

Analytics unlocks employee potential

A leading health insurance organization needed to effectively gather performance metrics for its contact center to find areas of improvement. Its associates were highly specialized and needed the best knowledgebase.

Healthcare Payers

September 20, 2017 Trends Report

State of the Industry: Customer Experience Media and Entertainment

Holding on to today's consumers means nailing customer centricity

Communications

May 8, 2017 White Paper

Know More, Sell More

How to leverage data to uncover actionable customer insights

May 5, 2017 Case Study

Customer Insights Power Growth

A logistics company used advanced customer intelligence insights to drive sales from busy customers

May 3, 2017 Case Study

Ahead of the curve

Property and Casualty Insurance

April 21, 2017 Strategy Guide

Always On Member Experiences

Healthcare

April 18, 2017 Case Study

Destination: Customer experience excellence

A travel site elevates the quality of customer interactions by focusing on associate training and operations

Travel and Hospitality

February 8, 2017 Strategy Guide

Making the Grade

How to convert a Contact Center Into an Insight Center

Outsourcing: Which Shore is right for you

October 25, 2016 Strategy Guide

Outsourcing Strategy Guide: Which Shore is right for you

October 16, 2016 Strategy Guide

Who’s Got Millennial Fatigue?

Choose your region and language

Company

Policies