August 3, 2023 Strategy Guide Answer the call for better CX: Know what customers want How to serve the top 5 customer intents for telecom Communications
June 13, 2023 Glossary Term Inside Sales Inside Sales is a sales process remote sales teams use instead of face-to-face sales.
June 13, 2023 Glossary Term Hypergrowth Hypergrowth is when an organization experiences product-market fit and growth from infancy to maturity rapidly. High Tech
June 12, 2023 Glossary Term Customer Lifecycle Customer lifecycle is the various stages a customer goes through- the beginning, during, and after- in a transaction.
June 9, 2023 Glossary Term Customer Attrition Customer attrition, customer turn, turnover, or defection - is the result of clients and customers terminating their relationship with a brand.
June 9, 2023 Glossary Term Customer Analytics Customer Analytics is the analysis of multiple customer-related data sources to identify customer trends, interaction opportunities, and to serve as a source for modeling.
June 9, 2023 Glossary Term Customer Acquisition Customer acquisition is the undertaking of obtaining new customers or clients into your organization.
June 8, 2023 Glossary Term Annualized Contract Value (ACV) Annualized Contract Value is calculated by dividing the Total Contract Value (TCV) by the term of the contract.
June 8, 2023 Glossary Term Addressable Market Addressable Market is the portion of the market that is available for capture on an annual basis.
February 24, 2023 White Paper Open enrollment triumphs light path to record-breaking results With TTEC as your partner, record-breaking results are within reach Healthcare
February 23, 2023 Blog Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy Healthcare
