March 29, 2026 Client Story Sports entertainment changes the game with a lightning-fast launch TTEC moves from practice to the big leagues in just weeks, with a winning record Media and Entertainment
March 27, 2026 Datasheet Our impact with RealSkill TTEC’s RealSkill is our award-winning, AI-powered training bot designed to modernize contact center learning by replacing traditional, rigid training methods with a more customized and adaptive approach.
March 27, 2026 Datasheet TTEC Perform: Excellence that lifts all boats QA and workflow optimization enable your front-line people to engage at higher levels to deliver exceptional experiences
March 25, 2026 Client Story Data-driven, precision empathy training lifts NPS for auto giant Analytics and tailored approach build proficiency among mid-tier performers Automotive
March 25, 2026 Client Story Payer achieves 465% ROI on AI training that fast-tracks frontline readiness RealSkill bots role-play with associates, who practice new skills in a safe space and receive real-time feedback and coaching Healthcare
March 23, 2026 Client Story A winning playbook for fan support: AI, automation drive game-changing results With a dual AI strategy, TTEC helped a major sports league overhaul its fan support and pave the way for next-gen CX Media and Entertainment
March 8, 2026 Client Story Telecom embraces immersive role-play and coaching to boost efficiency, NPS RealSkill AI training bots simulate high-impact customer interactions to transform messaging CX Communications
February 23, 2026 Podcast Perspectives Decoding AI search: What GEO, AEO, and AISO really mean for marketers
February 2, 2026 Podcast AI is calling. How do you answer? Highlights from our CX trends LinkedIn Live webinar Financial Services and Insurance
