April 28, 2026 Client Story ROI of readiness: How a curriculum audit paves way to improved sales Payer capitalizes on training strengths, shores up weak spots, leverages AI to drive revenue in two lines of business Healthcare
April 28, 2026 Datasheet Global travelers, one voice Make every associate instantly multilingual with TTEC ADDI Travel and Hospitality
April 22, 2026 Customer Strategist New from the CSJ How to overcome legacy tech debt and AI integration traps
April 10, 2026 Client Story Promises kept: Integrity reclaimed with customer callback widget Travel company puts the kibosh on missed return calls, embraces automation to ensure issue resolution Travel and Hospitality
April 9, 2026 Client Story AI prompt engineering transforms content velocity and impact A need-it-now mandate inspired AI adoption that delivered 94% time savings for once-skeptical designers High Tech
March 29, 2026 Client Story Sports entertainment changes the game with a lightning-fast launch TTEC moves from practice to the big leagues in just weeks, with a winning record Media and Entertainment
March 27, 2026 Datasheet Our impact with RealSkill TTEC’s RealSkill is our award-winning, AI-powered training bot designed to modernize contact center learning by replacing traditional, rigid training methods with a more customized and adaptive approach.
March 27, 2026 Datasheet TTEC Perform: Excellence that lifts all boats QA and workflow optimization enable your front-line people to engage at higher levels to deliver exceptional experiences
March 25, 2026 Client Story Data-driven, precision empathy training lifts NPS for auto giant Analytics and tailored approach build proficiency among mid-tier performers Automotive
March 25, 2026 Client Story Payer achieves 465% ROI on AI training that fast-tracks frontline readiness RealSkill bots role-play with associates, who practice new skills in a safe space and receive real-time feedback and coaching Healthcare
March 23, 2026 Client Story A winning playbook for fan support: AI, automation drive game-changing results With a dual AI strategy, TTEC helped a major sports league overhaul its fan support and pave the way for next-gen CX Media and Entertainment
