July 1, 2026 Podcast Meet Claire, an AI agent who won a customer service award "She" handles 1,500 calls a day and never gets tired. Medical Devices
June 28, 2026 Client Story Human expertise meets AI for faster insurance claims processing Insurtech clears mounting backlog of claims and invoices Financial Services and Insurance
June 25, 2026 Client Story AI-powered coaching supports 59% AHT reduction in just three months Smarter coaching with TTEC Perform drove quick gains in travel customer support Travel and Hospitality
June 15, 2026 Client Story Intelligent IVR breaks performance records: 90% SLA and 95% CSAT Healthcare marketplace meets — or exceeds — all operational performance metrics during crucial peak season Public Sector and Government
May 29, 2026 On-Demand Webinar How to turn fintech operations into an AI-powered growth engine Best practices for fintechs and beyond Financial Services and Insurance
May 27, 2026 Blog Survey: Airlines are using more AI, but passengers still aren’t sure they trust it Travel and Hospitality
May 15, 2026 Customer Strategist In Depth Navigate the high-stakes shift from legacy tech to AI Stay nimble with your AI without disrupting the entire tech stack
May 14, 2026 Customer Strategist Industry Insights Retail enters its a-commerce era Retail experts and leading brands share the state of AI shopping Retail and eCommerce
May 14, 2026 Customer Strategist Cover Story Ways to win in the What-have-you-done-for-me lately economy Brands walk a tightrope as customer expectations surge
May 14, 2026 Customer Strategist Cover Story The state of CX: A new era needs new rules 7 shifts every brand must make to survive the CX evolution
