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The people, processes, and platforms to optimize your contact center The people, processes, and platforms to optimize your contact center. So much to do and so little time to do it. You've got a business to run, and keeping up...
Demand and Acquisition Growth and Expansion Retention and Loyalty Our Demand & Acquisition solutions optimise buying journeys to acquire and engage more new customers, leverage technology and analytics to...
Experiences for every car buyer's CX journey We help manage the automotive customer lifecycle by leveraging data to drive profitable acquisition and retention, and deliver a superior customer experience. Our solutions help...
Solutions that simplify omnichannel CX Businesses in the communications, technology, and media industries serve huge customer bases, need to support a complex, ever-changing array of products and deliver communication services that...
Accelerate customer-centricity and build a digital-first culture Resilient P&C leaders must focus on reducing waste in the contact centre to reduce customer service costs without sacrificing customer experience. To move forward,...
Great CX and lower cost to serve. It's in the bag. With changing consumer demands, it’s now more important than ever for retail CX leaders to make shopping as easy and convenient as possible, both online and instore. Our...
Personalize guest management and loyalty rewards programs We help clients personalise their approach to guest management wherever and whenever they travel. We offer a suite of marketing and CX analytics, digital marketing and...
TRENDS REPORT | 10-MIN READ The new look of sales: Virtual connections, real relationships 6 sales technologies that integrate with human intelligence to enable the digital-first B2B buyer. B2B sales will never be the same. Forced digital...
SPECIAL REPORT | 10-MIN READ CXaaS: Winning in the Experience Economy Explore the new category of total experience management with an AI-enabled human and digital workforce When it comes to customer experience, change is a necessity for any...
TREND REPORT | 10-MIN READ Why Did They Do That? Unlocking Customer Value by Understanding True Intent A great brand understands what is inside a customer’s head, not just what they explicitly share with them. By understanding a customer...
STRATEGY GUIDE | 10-MIN READ CXaaS: The Future of Customer Experience To meet the evolving pace of business, leading brands are changing their business models to be more flexible and focused on outcomes. Customer Experience as a Service (CXaaS) is...
Strategy Guide | 10-minute read 4 Ways Logistics Organisations Can Accelerate CX How to link effortless experiences into an industry that connects the world The logistics industry thrives on speed and agility, and the post-COVID the world is...
Tips & Takeaways | 5-min read Accelerate SMB Growth With Agility With high customer expectations and revenue on the line, there is often no time to figure out how to scale customer care internally during these unprecedented times. TTEC...
Tips & Takeaways | 3-min read 5 Ways Logistics Organisations Can Accelerate CX Transformation The logistics industry thrives on speed and agility. From start to finish, it’s an environment where customers want to stay connected...
Tips & Takeaways | 4-min read 5 Pro Tips to Get Ahead of Australia’s Domestic Tourism Surge Domestic travel and tourism within Australia are expected to rebound in the coming months as state border restrictions are lifted and...
Strategy Guide | 8-minute read 7 Predictions for the Future of Banking Banking CX and employee engagement reimagined to serve tomorrow’s needs today. The COVID-19 pandemic pushed the evolution of customer and employee experience in the...
White Paper Private Insurers: A Smart-Seasonal Approach to Call Volume Surge For many Australians who use private health insurance, thousands may choose to switch or change coverage related to the annual April 1st premium increase. As a result,...
Cheat Sheet | 8-min read 6 Ways the Healthcare Industry Embraces Messaging Text-based customer messaging is a proven CX technology that lowers cost, increases employee productivity and efficiency, and improves satisfaction. Read this cheat...
Cheat Sheet | 3-min read 4 Essential Tips for a Successful Collections Strategy Gone are the days of heavy-handed collection tactics. When customers with outstanding payments need help, customer-centric organisations are there for them...