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Cloud Contact Centres: A Competitive Differentiator Cutting-edge cloud computing technologies are bringing customer experience to a higher level. The combination of private, public and hybrid clouds enable contact centres to deliver...
Remote contact centre support, which was once considered impossible for healthcare, is now becoming a fact of life for payers, providers, and others in the healthcare ecosystem. In the wake of the coronavirus outbreak, healthcare companies are...
Cheat Sheet Be a Hero With a Customer Experience “Supersite” Harness your CX power in one dedicated space. Too many companies operate functional silos that offer wildly different customer experiences. This creates...
Client Story Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership. 60% drop in call voume 5,000 support calls...
When you sign up for the Customer Strategist Journal, you will receive the newest digital edition of the Customer Strategist via email each quarter. The Customer Strategist provides in-depth articles and insights for building better...
Technology to deliver flawless experiences across every channel When every brand is just a click (or finger tap) away, providing unparalleled customer support and service is the only way to edge out the competition. The first step to...
Customer Journey Strategy: Five Ways to use Customer Journey Maps as a Strategic CX Tool Blog Post By Matt Johns Customer centricity is an elusive goal. Most companies want to be more customer centric, but enacting the vision is a challenge. There...
Empower your employees to deliver amazing customer experiences Imagine if you could build a culture that creates brand advocates and long-term customer value, increase employee productivity and speed to proficiency, and empower your...
The world of buying, paying, and lending changed. Did you? Today’s banking CX leaders face pressures to drive efficiency gains, reopen branches, thwart cyberattacks, compete against digital-only banks, and meet customer...