20+ years of contact centre expertise
Today's customers have more choices than ever. If you don’t create a positive connection with customers,the competition is just a click away. That is why it's critical to create personalised, customer-centric experiences. To do so, the right technology and infrastructure is essential, and our contact centre software and Humanify® Technology Platforms deliver enterprise-class solutions for omnichannel interactions.
Highly scalable, all-in-one cloud customer experience platform
Today's innovative businesses are disrupting the market and challengingtraditional business and service models. They are progressive, rapidly growing and need a technology partner that can deliver a digital customer experience that is also disrupting the status quo. Humanify Connect is an advanced all-in-one cloud customer experience platform that delivers the digital sophistication and outcomes essential to leading businesses.
Highly scalable contact centre software platform, powered by Cisco®
Humanify Enterprise is a fully integrated CX software solutionthat enhances the capability and flexibility of the Cisco® platform with user-friendly features. Contact centres can deploy it the cloud, on-premises, or as a hybrid solution. Humanify Enterprise provides cloud, premises, and hybrid omnichannel solutions.
Manage your workforce and drive performance
Better manage your people, processes and productivity viastaffing, coaching and performance solutions. Through our industry leading partners, TTEC offers a broad portfolio of workforce optimisation solutions, including workforce management, call recording and call monitoring.
Orchestrate great experiences
Humanify® Journey Orchestration's cloud based platform allows companies todeliver a true customer-centric omnichannel experience. Customers are guided along a course based on real-time insights and data, across all digital touchpoints. It's Customer Engagement Hub allows brands to orchestrate seamless interactive journeys across existing systems, touchpoints and data, enabling companies to create interactive and engaging customer-led experiences for the ultimate in personalised services.
Deploying technology towards
achieving measurable outcomes
Drawing on our 20+ years of contact centre expertise, we blend reliable
platform services with industry leading hardware and software applications
to deliver best-in-class customer experience solutions at any scale.
average reduction in
time to resolve issues
cost of service improvement by
increasing digital channels adoption at a lower cost to service
average improved acquisition,
upsell, cross sell, and
Cloud Contact Centres:
A Competitive Differentiator
Cutting-edge cloud technologies are bringing customer experience to a In this strategy guide, learn four ways the cloud higher level. The combination of private, public, and hybrid clouds are helping companies provide faster and more efficient cloud customer engagement solutions than ever before. spurs business growth and innovation in the digital era, learn the essential steps to launching a value-based cloud transformation strategy, the best practices from ideation to implementation, and read real-world examples of ways companies are realizing the benefits of cloud contact centres.Get the strategy guide See more resources
Don't just meet customer service
expectations, exceed them
We'll help you deliver best-in-class customerexperience solutions at any scale.