Back Office Solutions
We Manage and Optimise
Business Processes
With 24/7, asynchronous support we ensure you deliver efficiently along every step of the customer journey.
Eliminating the stress
from back office work
We deliver a diverse array of back-end customer service processes. Bringing together the optimal blend of rules-based processing and human intervention, we execute best-in-class research, decision-making and closure.
- Back office services include transaction processing, benefits administration, trust and safety, reconciliation & content management
- Back office experience across industries
- Values-based culture fosters engaged associates and process innovation
The optimal blend of rules-based processing and human intervention
18+
Years
experience
2,200+
Back office
associates
75M+
Interactions
processed
8
Countries with
delivery capability
Back Office Industry Solutions & Services
Government Solutions
- Database Management (employment status, health records, credit scores, etc.)
- Utility Provider Customer Support
- Administrative Services Support
Healthcare
- Healthcare Enrollments
- Claims Adjudication
- Forms Processing
- Health Insurance Fraud Detection
- FSA & HSA Claims
- False Claims Prevention & Case Management
- Payment Determination - COB
Retail and eCommerce
- Multi-Channel Customer Support
- Trust + Safety
- Content Moderation, Optimisation, Validation, Sourcing
- Geo-Fencing
Financial Services
- 401K Reconciliation, Tax issues
- Beneficiary forms, Denial letters
- Accounts Payable & Receivable
- Invoice Processing, Indexing
- Shareholder relations/services & transfer
- Mortgage services: loan processing, identify verification, compliance review
Technology
- User acceptance testing
- Backend platform configuration
- Custom account & Demo set-up
- Project Pricing & Risk Calculation
- Platform bug & Enhancement review and verification
Insurance
- Requirement gathering
- Insurance Quote Creations
- Generating Proposals
- Claims processing
- Insurance Policy Issuance Services
- Insurance Policy checking services
Employer Services
- HR and Payroll services
- Customer and B2B Support
- Bookkeeping, Invoicing, Financial Reporting
- Administrative and Data entry tasks
The experience and expertise
to support your company
Millions of back office support interactions handled
Let TTEC take the stress
out of back office work
With 18+ years experience and 24x7, asynchronous coverage, we are experts in back office management and optimisation.