Humanify Enterprise Omnichannel
Contact Centre Solution
Cisco's Hosted Collaboration
for Contact Centre (HCS-CC)
Highly-scalable cloud solution
Humanify Enterprise is a highly scalable, fully integrated best-of-breed solution, powered by Cisco. Our exclusive solution employ’s TTEC’s differentiated features that enhance the capability and flexibility of the Cisco platform.
Dynamic Omnichannel Routing
Real-time agent and skill-based intelligent routing across channels.
IVR and AI/Automation reduce costs and improve efficiency by directing routine customer interactions to more cost-effective, but still personalised, self-service applications.
Supercharge your contact centre
Leverage customer journey orchestration and our Customer Insights Platform to enable deeper data insights for greater business impact. Our Humanify Enterprise solution also includes Humanify Portal, which provides easy access to your contact centre administrative and management tools from a single interface.
Diverse Deployment Models
Our contact centre platform can be deployed as a cloud, hybrid or on-premises solution.
TTEC’s differentiated features enhance the
capability and flexibility of the Cisco platform
Humanify Enterprise's ability to deliver seamless digital interactions with advanced servicefeatures gives customers the service experience they expect, agents and caseworkers the tools they need for success, and companies the business outcomes they require.
Voice (Inbound + outbound)
Chat (static + proactive)
SMS/MMS (short + proactive)
UC & CRM
Cross-channel interactions history
WFM & Reporting
Standard & customizable reporting
Real-time dashboards Humanify Insights Platform
Call & screen recording
Supervisor & Q&A
Humanify Portal & Humanify Portal mobile
Interaction manager call flow builder
Post call surveys
Outbound campaign management
(progressive, preview & predictive dialing)
Monitoring, barge-in, and coaching
Benefits of our omnichannel platform
Web-based multi-channel associate and
supervisor tools on a single interface
24 x 7 x 365 with one of the largest pools
of Cisco certified engineers anywhere
User friendly drag-and-drop call flow builder
Single sign-on (SSO)
One set of login credentials
Dynamic omnichannel routing
Real-time associate and skill-based
intelligent routing across channels
Security and compliance
Security controls that meet applicable laws
and regulations, including HIPAA and PCI
Integrated omnichannel reporting
Optimal mix of high and low-level
Integrate with most CRM solutions
for associate empowerment
High availability/disaster recovery
Deployed across two data centres for full
failover in the event of an outage
Humanify Portal (Desktop & Mobile)
Exclusive TTEC designed tool for the flexible management and administration of your contact centre operations.
Single interface management tool
Humanify Portal is an exclusive application to Humanify Enterprise. It provides easy access to your contact centre administrative and management tools from a single interface, increasing the flexibility of the Cisco platform.
This customizable, user-friendly interface provides at-your-fingertips management of all your contact centre interactions, employees and productivity.Download Data Sheet
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