Fraud Prevention and Detection

Our fraud prevention team is
an extension of your team

Using a blend of humans and technology we quickly detect fraud and protect your customers against modern fraud threats. We identify trends to spot fraudsters and investigate and validate potentially fraudulent activities. We also conduct real-time monitoring and decision-making to identify and eliminate fraud, guard against account takeovers and reduce chargebacks. We also handle appeals and mediation between parties. Timeline to settlement reconciliation can be critical for brands to manage and can quickly overwhelm middle and back office teams. At TTEC, we work with you to deliver 24/7, asynchronous coverage to ensure you meet your customer expectations while avoiding errors and maximising operational efficiencies. We handle appeals, mediation, and fraud detection between parties. Furthermore, ensure community compliance through a mix of technology and human intervention. We can help you by monitoring consumer behavior in social communities to flag potential legal, compliance, and brand issues.

human and technology powered
fraud protection 24/7

115M+
transactions

$200+
millions saved

14+
years experience

Ensure customer safety and cultivate trust

We equip brands with the resources to analyse, investigate, and resolve problems

Spend less time worrying about online security and more time growing your business. Our highly trained associates and precision processes equip brands with the resources to prioritise, analyse, investigate, and resolve problems. With continuously optimised detection settings and algorithms, the systems grow smarter over time.

Prioritise: Automated tools flag risky transactions and interactions based on recency, cost, impact, etc.
Analyse: Complex processes assess critical data elements and uncover patterns that signal fraudulent or offensive behavior.
Investigate: Trained experts scrutinise anomalies and define required actions.
Resolve: Teams take necessary actions to resolve the issue, and machine learning allows automated systems to identify future occurrences.

Cultivate trust in a world of uncertainty

We help brands eliminate fraud-related losses.

From fighting fraud to thwarting internet trolls, we help brands eliminate fraud-related losses and mitigate reputation liabilities with solutions that create safe and secure customer experiences. We do this through:

Fraud detection and reducing chargebacks
Moderating user-generated content
Matching moderators to local culture
PCI-DSS and ISO/IEC 27001 compliance
A diverse range of services from online credit
Card fraud prevention to site management to account security

The expertise to help your
company optimise operations

Millions of rules-based processing and human intervention
back office support interactions handled

Outcomes View all Case Studies→

Front and back office services to help
you improve contact centre KPIs

7.5% Drop in abandon rate, from
8.6% to less than 1% thanks
to agile outsourced support
See how → Read Case Study

81 Second reduction
in average
handle time
See how → Read Case Study

50% NPS improvement utilising
sophisticated multichannel
and multilingual strategy
See how → Read Case Study

How to
protect
your
brand
and
your
customers

24/7, human and technology
powered fraud protection.

Strategy Guide

Why and How to Outsource Your Contact Centre Operations

Customer experiences, from marketing to sales and service, are now reflections of the brand. Consumers expect great interactions whenever they connect with a company. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands.

Get the Strategy Guide →Download now →