Fraud Prevention and Detection
Protect your customers
and your brand reputation
As risk grows in the digital marketplace, we help protect brands and their customers throughout the entire online journey.
Fraud Prevention and Detection Solutions
From e-commerce sites and marketplaces, to social networks and communities, we
help brands prevent fraud, avoid offensive behavior and protect their customers.
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Fraud
Prevention -
Safe
Harbor -
Community
Watch
Fraud Prevention
24/7 fraud prevention and detection
Using a blend of humans and technology we quickly detect fraud and protect your customers against modern fraud threats. We identify trends to spot fraudsters and investigate and validate potentially fraudulent activities. We also conduct real-time monitoring and decision-making to identify and eliminate fraud, guard against account takeovers and reduce chargebacks.
Safe Harbor
We handle appeals and mediation between parties
Timeline to settlement reconciliation can be critical for brands to manage and can quickly overwhelm middle and back office teams. At TTEC, we work with you to deliver 24x7x365, asynchronous coverage to ensure you meet your customer expectations while avoiding errors and maximising operational efficiencies. We handle appeals, mediation, and fraud detection between parties.
Community Watch
The ideal mix of technology and human intervention
Ensure community compliance through a mix of technology and human intervention. TTEC can help you monitor consumer behavior within social communities and flag potential legal, compliance and brand issues.
We help brands eliminate fraud-related
losses and mitigate reputation liabilities
12+
Years experience
87M+
Transactions
$200+
Million saved
Ensure Customer Safety, Cultivate Trust
Our highly trained associates and precision processes equip brands with the resources to prioritise, analyse, investigate, and resolve problems. With continuous optimisation of detection settings and algorithms, the systems continue to improve over time. The optimised detection and mitigation mean business leaders can spend less time worrying about online security and more time growing their business.
- Prioritise: Automated tools flag the transactions and interactions that present the most risk based on recency, cost, impact, etc.
- Analyse: Complex processes assess critical data elements and uncover patterns that signal fraudulent or offensive behavior.
- Investigate: Trained experts scrutinise anomalies and define required actions.
- Resolve: Teams take the necessary action to resolve the issue, and train automated systems to identify future occurrences.
Platforms we work with:
Cultivate trust in a world of uncertainty
As businesses leverage data to deliver seamless, personalised experiences, they must balance these interactions with powerful safety and security measures that protect their brand and customers. From fighting fraud to thwarting internet trolls, we help brands eliminate fraud-related losses and mitigate reputation liabilities with solutions that enable them to create experiences that are safe and secure.
We do this through:
- Fraud detection and reducing chargebacks
- Moderating user generated content
- Matching moderators to local culture
- PCI-DSS and ISO/IEC 27001 compliance
- A diverse range of services from online credit card fraud prevention to site management to account security
The experience and expertise to protect your brand
Millions of fraud and dispute interactions resolved
Our fraud prevention team is
an extension of your team
We provide you with 24x7, asynchronous coverage and a portfolio of experts who can see around corners you didn't even know were there.