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Client Story
Retail and eCommerce
A delivery company ensures it’s future-ready
Technology
Advanced lead nurturing unlocks millions in the sales pipeline
Retail Banking
Powerful knowledge management system leads to improved AHT, quality, and more
Communication
RealPlay Bot closes learning gap, accelerates performance
Unified training curriculum exceeds targets
Travel and Hospitality
Agile and rapid support clears massive backlog
RealPlay Bot shrinks contact centre attrition
Media
Email videos capture attention, drive response rates
Government and Public Sector
Digital Expertise + Human Support Drive Rapid State Unemployment Response
Building a Better Bank Branch Around Customers
Proactive Automation Solution Yields $13M in Accelerated Debt Collection
Automotive
Smarter Customer Service for Better Customer Experiences
Enhanced Knowledge Base Enables Agents to Seamlessly Switch to WFH
Digital Intelligence Powers Wyoming’s Remote State Unemployment Support
Payers
Breaking Down Backlogs with Back-office Accuracy and Speed
A Prescription for Operational Excellence in the ‘New Normal’