Customer Care
Outsourcing
The facilities, people, processes, and technologies
to build value across every interaction.
Customer Care
Outsourcing
The facilities, people, processes, and technologies
to build value across every interaction.
Meet the right blend of humans and technology
In the experience economy, happy customers are the way to growth, profitability, and loyalty. Our customer care outsourcing solutions help you design, operate, and innovate your front office through the right blend of humans and technology. This enables great CX and EX while dramatically reducing customer effort and cost.
Digitally enabled
Today’s customer experience challenges are complex, multifaceted, and constantly evolving. This necessitates different technology to enable employees and deliver effortless CX. Our ecosystem of 50+ technology partners allows our clients to be agile and stay ahead of the industry curve.
50% NPS improvement with human + digital expertise
Insight driven
We automate our ability to listen to and analyze all interactions so we can gather key intelligence around customer sentiment. The insights are used to enhance existing QA processes and improve operational performance.
$4.3M client savings through proactive automation
Empowered employees
We empower our front-line staff to make recommendations on how to solve customer pain points and improve customer experience using their deep domain expertise and insights.
7% increase in production hours
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Welcome to TTEC Malaysia
Meet customer demand with Asian language support and CX excellence
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Providing Rapid Contact Centre Assistance During Disaster Relief
After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.
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No Time to Lose
We set up hotline support service through 10 locations, including three new pop-up sites. TTEC got these sites ready to go, with technology in place, within just one week.
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Consistency Drives Efficiencies
A technology manufacturer linked NPS to customer touch points to increase accountability and satisfaction.
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Making the Last Mile Count
Proactive and insight-driven customer support delivers an exceptional service experience for a hyper-growth brand.
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A Clear Vision Spurs Sales and Service
A near-shore team of brand ambassadors help guide online customers through the sales and service journey.
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Flexible Staffing Helps Boost Member Enrollment by 73%
Work-from-home model garners top talent to achieve health insurer’s membership goals.
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Driving Lease Loyalty
A global auto manufacturer uses data analytics to increase lease renewals and new vehicle sales.
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A Healthy Dose of Culture
Leading lifestyle brand builds empathy among associates to strengthen member relationships.
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Dynamic Retail Support is a Win, All Year Long
Our client had a large influx of staffing they needed to achieve by the holidays – but they wanted to avoid that issue in the future. We helped them better understand humanify@home and created a better training solution.
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Personal Attention, No Building Needed
Our client was seeing fluctuations in service volume and was looking for a more scalable approach. With the use of humanify@home our client was able to reduce staffing requirements by 12% to help save costs.
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Easing Tax Season Stress
A software company wanted to improve its ability to handle the fluctuations in customer demand, while consolidating its training with a single partner.
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