Customer Care
Simple. Inspired. Human.
Contact centre teams that help you create lasting, profitable
customer relationships for life across every interaction.Customer Care and Contact Centre Solutions
We equip clients with the facilities, people, processes, and modern omnichannel
technologies that build value across every interaction on all channels.-
Customer Service
Outsourcing -
Associate
Training -
Work from
Home -
Messaging
-
Seasonal and
Surge Support -
Speech
Analytics -
APAC
Agility
Turnkey Customer Service Outsourcing
Contact centres of excellence
With more than 35 years of experience, we enable millions of interactions every day, in
over 50 languages, all around the world. Our customer service outsourcing provides your company the contact centre associates, training, facilities, technologies, and operational expertise to create exceptional customer experiences across all touchpoints. Delivered onshore, nearshore, offshore, or via at-home workforce, our omnichannel contact centres support all customer channels, including SMS, voice, chat, social, video, and email.
Learn more about our
Customer Service Outsourcing solutions >>
Contact Centre Associate Training
Holistic training and coaching for associates
Our contact centre training approach is a holistic program that includes immersive
simulation and AI enhanced environments where associates can practice the skills they'll need, and managers can review detailed reporting to provide real-time coaching and feedback. As a result, our onboarding and training solutions reduce training time, improve speed-to-proficiency, and prepare associates for their roles more effectively. This helps you empower them to deliver amazing customer experiences. Learn more about ourcontact centre associate training >>
Work from Home
Scale up or down every time business needs change
Yes, there is a way to increase operational efficiencies in a contact centre while
keeping costs low. We call it Humanify@home – a remote contact center associate solution that merges the quality and security of an on-site center with the flexibility and cost structure of a work-from-home model. Our @home approach helps you accommodate for major ramps, seasonality, and daily fluctuations.
Learn more about our flexible,
remote associate workforce >>
Unleash the Power of Messaging
Rapidly reduce calls in as little as 3 months
Is your brand truly ready to meet customers anywhere, and at any time?
Strong messaging channel implementation can improve attrition rates, CSAT, sales, and associate productivity. Gain a competitive edge with TTEC’s Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.Seasonal and Surge Support
Have a plan in place for volume spikes
Data breaches. Natural disasters. Holiday shopping seasons. Product
recall responses. These support volume increases test a company's resources. TTEC is here to help tackle unexpected surges and seasonal peaks with rapid response and emergency contact centre support. Our experience in surge hiring, site selection, rapid ramp, and surge preparation insights will help you deliver human experiences when customers need you most.Speech Analytics
Provide insights to increase customer satisfaction
Our Speech Analytics solutions leverage data to gain insights from
your customer engagement population to understand associate/customer sentiment and voice. By automating our ability to listen and analyzing all interactions, we improve operational performance and gather key business intelligence and actionable insights around the customer experience.
APAC
Agility
People-first approach designed for speed and efficiency
Disruptive brands are looking for innovative ways to serve their customers.
Our customized business models for startups provide brands with a people-first approach, built upon our strong technological and operational infrastructure, deployed in a flexible, agile model designed for speed and efficiency. Our Agility solution provides strong infrastructure deployed in an agile model.Learn more about ourAgility solutions >>
We design, implement and deliver transformative customer experiences
for many of the world’s most iconic and disruptive brands.2 Million
Asia Pacific customer
interactions weekly
56+
Client
NPS
26
delivery centres
across Asia Pacific
Case Studies
Take your customer service
to the next level
We provide the contact centre associates, training,
operations, and technology infrastructure to help
you provide CX excellence at every touchpoint.