Employee Experience
Happy employees make happy customers. It is just that simple.
Employee Experience
Happy employees make
happy customers. It
is just that simple.
Empower your employees to deliver amazing customer experiences
Imagine if you could build a culture that creates brand advocates and long-term customer value, increase employee productivity and speed to proficiency, and empower your employees to learn through enhanced knowledge platforms. Our award-winning Learning and Knowledge solutions make it possible. We help you engage and equip your employees with the right knowledge, skills and mindset to ensure every interaction they deliver transforms your customers day.
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Knowledge
Management -
Digital
Learning -
AI Simulated
Training -
Skills
Assessments -
Consulting
Diagnostics -
Contact Centre
Training
Knowledge Management
Say goodbye to knowledge silos
It is difficult to ensure a consistent employee and customer experience when you have static systems and disparate knowledgebases. Our knowledge offerings provide you with best-in-class technology and managed services ensure your management of knowledge is efficient and effective. Our content migration, curation, and creation services ensure that all of your knowledge is engaging and relevant to your customers and teams.
Digital Learning
Technology is transforming the way we work and learn
New ways of working mean we need new ways to learn. Our digital learning offerings put the learner at the forefront, providing personalised and engaging learning journeys that gives them what they need to do their jobs effectively. Our proven and certified learning content is ready to be delivered anywhere, anytime, from bite-sized, gamified digital modules to interactive, facilitated sessions. We also tailor the learning so you can achieve your desired outcomes.
AI-powered Training
AI is revolutionising learning and development
Technology advancements have made new ways of working which means we need new ways to learn. Our AI Simulated Training (Real Play™) transforms the entire employee development experience by empowering learners to interact with voice-enabled BOTs who replicate customer interactions, then immediately provide the learner with tailored feedback, coaching and performance results.
Skills and Competency Assessment
Start effectively measuring skills and competency
Every job requires a specific set of knowledge or skills. Measuring competency gaps and addressing them proactively allows you to focus on the areas you need most to impact your employee engagement and retention, and overall business performance. Our self-rater, 180 degree and 360 degree assessments identify strengths and gaps in individuals and teams so learning needs can be prioritised and ROI-based strategies can be baselined and measured.
Consulting Diagnostics
Pinpoint your learning and knowledge focus
Sometimes we know where we want to go but we don't always know the best way of getting there. Our diagnostic workshops and qualitative research solutions identify critical areas for learning and knowledge improvement and key initiatives delivered through a robust implementation plan and future-state roadmap.
Contact Centre Training
Holistic training and coaching for contact centres
Our contact centre training approach is a holistic program that includes an immersive environment where contact centre associates can practice the skills they’ll need, and managers can review detailed performance reporting to provide real-time coaching. This experiential training approach prepares associates for their roles more effectively and efficiently than traditional methods, increases associate motivation to learn new skills and retain information, and improves speed to proficiency.
Transforming the way employees learn
We ensure employees are motivated, culturally aligned, and equipped with the right skillset to deliver exceptional customer experiences at every interaction. By providing the right knowledge tools and training, we help build a workforce that is competent, collaborative, and connected.
We create award winning training programs
We work with clients to design and implement custom training programs to meet their specific goals. Our programs are award winning, including awards for Best Unique or Innovative Learning Program, Best Training and Development Program, Best Culture of Learning, and Best Employee Training Program.
See how we personalise digital learning
journeys to engage and equip employees
Meet Sarah, she wants to complete some personal
development so she can achieve her goals this year.
assessments
coaching
