Employee Experience

Happy employees make happy customers. It is just that simple.


Employee Experience

Happy employees make happy customers. It is just that simple.


Empower your employees to deliver amazing customer experiences

Imagine if you could build a culture that creates brand advocates and long-term customer value, increase employee productivity and speed to proficiency, and empower your employees to learn through enhanced knowledge platforms. Our award-winning Learning and Knowledge solutions make it possible. We help you engage and equip your employees with the right knowledge, skills and mindset to ensure every interaction they deliver transforms your customers day.

  • Knowledge Management
  • Digital Learning
  • AI Simulated Training
  • Skills Assessments
  • Consulting Diagnostics
  • Contact Centre Training

Knowledge Management

Say goodbye to knowledge silos​

It is difficult to ensure a consistent employee and customer experience when you have static systems and disparate knowledgebases. Our knowledge offerings provide you with best-in-class technology and managed services ensure your management of knowledge is efficient and effective. Our content migration, curation, and creation services ensure that all of your knowledge is engaging and relevant to your customers and teams.

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Digital Learning

Technology is transforming the way we work and learn​

New ways of working mean we need new ways to learn. Our digital learning offerings put the learner at the forefront, providing personalised and engaging learning journeys that gives them what they need to do their jobs effectively.​ Our proven and certified learning content is ready to be delivered anywhere, anytime, from bite-sized, gamified digital modules to interactive, facilitated sessions. We also tailor the learning so you can achieve your desired outcomes.

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AI-powered Training

AI is revolutionising learning and development

Technology advancements have made new ways of working which means we need new ways to learn. Our AI Simulated Training (Real Play™) transforms the entire employee development experience by empowering learners to interact with voice-enabled BOTs who replicate customer interactions, then immediately provide the learner with tailored feedback, coaching and performance results.

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Skills and Competency Assessment

Start effectively measuring skills and competency

Every job requires a specific set of knowledge or skills. Measuring competency gaps and addressing them proactively allows you to focus on the areas you need most to impact your employee engagement and retention, and overall business performance. Our self-rater, 180 degree and 360 degree assessments identify strengths and gaps in individuals and teams so learning needs can be prioritised and ROI-based strategies can be baselined and measured.​


Consulting Diagnostics

Pinpoint your learning and knowledge focus​

Sometimes we know where we want to go but we don't always know the best way of getting there. Our diagnostic workshops and qualitative research solutions identify critical areas for learning and knowledge improvement and key initiatives delivered through a robust implementation plan and future-state roadmap.​


Contact Centre Training

Holistic training and coaching​ for contact centres

Our contact centre training approach is a holistic program that includes an immersive environment where contact centre associates can practice the skills they’ll need, and managers can review detailed performance reporting to provide real-time coaching. This experiential training approach prepares associates for their roles more effectively and efficiently than traditional methods, increases associate motivation to learn new skills and retain information, and improves speed to proficiency.​

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Transforming the way employees learn

We ensure employees are motivated, culturally aligned, and equipped with the right skillset to deliver exceptional customer experiences at every interaction. By providing the right knowledge tools and training, we help build a workforce that is competent, collaborative, and connected.

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We create award winning training programs

We work with clients to design and implement custom training programs to meet their specific goals. Our programs are award winning, including awards for Best Unique or Innovative Learning Program, Best Training and Development Program, Best Culture of Learning, and Best Employee Training Program.
Brandon Hall Group Gold Award for Excellence in Leadership Program
Brandon Hall Group Silver Award for Best Unique or Innovative Learning Program
Training Industry Inc. 2019 Training Outsourcing Companies Watch List
Lenny Award for Best Employee Training Program
Chief Learning Officer with a LearningElite Silver Award
CCW 2019 Finalist - Training and Development Solution of the Year
CCW Excellence Award for Best Training and Development Program

See how we personalise digital learning journeys to engage and equip employees

Meet Sarah, she wants to complete some personal development so she can achieve her goals this year.
STEP 1 Sarah chooses her development path and completes an online assessment with automated scoring.
Detailed reports
STEP 2 She receives a detailed report of her competencies, skill level, strengths and areas of opportunity which also includes feedback from her manager.
Gamified, immersive learning
STEP 3 Sarah can choose her immersive learning experience based on the recommendations and her personal preferences.
Real-time dashboard
STEP 4 Sarah's performance is tracked and evaluated real-time by the immersive learning technology and an AI-powered learning BOT.
STEP 5 Sarah receives video coaching via her manager and social feedback from her peers and/or cohorts.

Transform your onboarding and employee training programs


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