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It’s that feeling of time saved. Problem solved. Imagine if you could get a clear view of your current customer experience across all channels and touchpoints and design a CX and digital strategy that will differentiate you...
AWS BUILDER'S WORKSHOP | CLOUD CONTACT CENTRE Thursday 23 June, 9am -1pm AEST Slightly technical, with a good mix of business and practical application, this 4-hour virtual workshop covers core concepts related to the provisioning,...
AWS BUILDER'S WORKSHOP | AMAZON CONNECT: BEYOND THE BASICS Thursday 21 July, 9am - 1pm AEST In the first of this 5-part workshop series, dive deep into some of the AI capabilities found within Amazon Connect. Explore 4 modules covering...
The challenge A common sales practice is to build value by telling customers about a product’s features before discussing the price. Sales associates for a large regional payer abided by this practice when selling health plans to prospective...
The challenge A nationwide home infusion organisation (an organisation that specialises in the administration of drugs or medicine through a catheter or needle to patients in their home) was aware that it needed to improve its customer experience ...
The challenge When customers contact a help desk for technical support, they expect accurate and up-to-date information. At a major health insurance provider, however, many of the associates who had several years of experience providing technical...
The Challenge A leading healthcare organisation that provides medical services and outpatient treatment had rapidly enlarged its footprint after completing several acquisitions. The expansion resulted in a patchwork of technology and processes...
TTEC has 19 service delivery centres across the Philippines. We continue to grow and deliver the best customer experience to very diverse portfolios. We are a force to be reckoned with, with more than two decades of local existence. And...
INSIGHT REPORT Get inside your customers’ minds to better serve them Different customers have different wants, needs, and expectations. The most competitive businesses understand this and quickly act on those opportunities. Identifying and...
Our AI-powered training covers a wide range of diversity and inclusion topics AI-powered training to facilitate a more inclusive workplace Employees often have no safe place to practice conversations about sensitive social...
An accelerated and flexible Contact Centre Solution for brands with growing needs of 10-100 FTE With Agility, businesses can have the best of both worlds – a small team of expert associates, supported by the best infrastructure...