AWS BUILDER'S WORKSHOP | CLOUD CONTACT CENTRE
Thursday 23 June, 9am -1pm AEST
Slightly technical, with a good mix of business and practical application, this 4-hour virtual workshop covers core concepts related to the provisioning, configuration, and management of Amazon Connect.
Join Gene Ellington, Solutions Architect, and Rick Rizzo, Senior Solutions Consultant, from VoiceFoundry a TTEC company, to gain:
General knowledge of various AWS services leveraged alongside Amazon Connect
A sneak peek at new product feature releases for Connect
A glimpse into available integration methods to CRM, WFM, and other 3rd-party add-ons
A deeper understanding of the standard deployment models for an Amazon Connect contact centre
The ability to perform basic call routing and configure and deploy a simple lex-bot