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Minimise disruption and stabilise customer operations How can I move my contact centre associates to at-home and how can I quickly add more support? We can help you take strategic measures to protect your brand and provide high-quality...
Higher CSAT at Lower TCO Increase customer satisfaction, grow revenue, and reduce costs all at the same time. Yes. It is possible. You just need to reframe how you think about it. Forward-thinking companies view customer experience...
Cloud Contact Centres Trends Report Cloud Contact Centre Solutions to Accelerate Digital Transformation Cloud contact centres provide many benefits, such as increased flexibility, cost savings, and the ability to support customers from virtually...
Automation can provide customer self-service and enhance agent experiences and efficiency Imagine if you could enable 24/7 availability across channels, cost effectively, while deflecting Tier 0 and Tier 1 interactions. This could...
WE DESIGN, BUILD, AND OPERATE amazing scalabledigital smarter efficient automatedhumanconnectedagileoptimisedexceptional CUSTOMER EXPERIENCES In today's fast-paced world, it's not easy to create meaningful connections with your...
Free Sales Funnel Tool Sales Pipeline Calculator With this ready-to-use excel workbook, use the templates to determine exactly how many leads and opportunities are needed to achieve annual sales goals, and help calculate conversion rates at each...
7 key points to align IT, business goals, and customer needs for profitable CX The Ultimate CX Digital Transformation Workbook for Contact Centres Achieving a value-based digital transformation in the contact centre starts with a tactical cloud...
Virtual Retail Strategy Guide I 10-min read Virtual Retail + Messaging: They Just Fit The shift to virtual retail begs an interesting question: How do you keep in touch with customers through contactless commerce? Forward-thinking retailers are...
Strategy Guide | 7-min read Work-From-Home Customer Support Drives Customer Loyalty Be there for your customers Customers are loyal to the companies that they can depend on for an effortless experience. In this strategy guide, you’ll find...
CHATBOT TRAINING BEST PRACTICES 3 Strategies for Avoiding Bot Failures in Your Contact Centre In this guide, learn best practices for training AI and implementing chatbots before letting them interact with customers One of the most...
CX CHECKLIST | 3-min read 6 Proven Ways for Financial Services Firms to Meet Urgent Customer Needs Focus on the fundamentals When economic uncertainty strikes, people naturally turn to financial institutions for help. Speed is critical and...
LEVERAGING NEXT-GEN IVR TECHNOLOGY IN THE CALL CENTRE 6 Quick Tips to Prevent Customers From Saying “Agent” on Repeat In this guide, learn 6 quick tips to make your IVR software work for customers, not against them. Mainstream...
Sales Outsourcing White Paper 11 Ways to Transform Your Business with Inside Sales Outsourcing Work smarter, not harder. These days, sales is a team sport. There are unique skills needed for each part of the sales process. That’s why...