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The challenge In order to better serve customers, it is critical that associates have access to current policies and updated information. The fraud and prepaid customer service teams for a financial services firm with a nationwide footprint,...
The challenge One of the world’s largest manufacturers of computer peripherals, software, and video conferencing equipment was missing out on sales opportunities because some leads didn’t receive proper follow-through. The company did...
The Challenge A food service delivery company with a national footprint was committed to delivering the highest level of food to its customers while aligning the organisation around the common goals of excellence in routing and operations, and...
The challenge Volkswagen Group UK Customer Service Operations prides itself on delivering a high-calibre customer service experience that’s representative of its storied brand. The customer service group supports six brands: Audi, SEAT,...
Create more memorable and cost effective customer experiences As one of the first AWS Partners to implement Amazon Connect in enterprise contact centres, we know how to effectively and efficiently deliver the best customer experience...
WHITE PAPER Innovative electric vehicles need innovative customer support The future of the automotive industry is electric and digital. And the new electric vehicle (EV) customer journey is full unexpected challenges, points of friction, and...
STRATEGY GUIDE | 10-MIN READ Banking CX Trends: The 2022 Edition 10 predictions driving future customer experience success Leading financial services companies are doubling down on innovations and insights to drive both resilience and growth. If...
STRATEGY GUIDE | 10-MIN READ Fintech CX Trends: The 2022 Edition 10 predictions driving future customer experience success Leading financial services companies are doubling down on innovations and insights to drive both resilience and growth. If...
STRATEGY GUIDE | 10-MIN READ Insurance CX Trends: The 2022 Edition 10 predictions driving future customer experience success Leading insurance companies are doubling down on innovations and insights to drive both resilience and growth. If last...