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Infographic Curb Consumers' Financial Stress, Fear, and Worry Download Infographic
The Case for a Contact Centre Carve-Out Transforming the Contact Centre into a Customer Experience Centre Digital transformation around the customer is a strategic challenge. It needs a strategic solution. Brands looking to keep up...
The Challenge Community Regional Medical Center (Community) in California operates a business model where it can be denied reimbursement for care if patients are incorrectly admitted or stay longer than three days in the observation unit. It...
Customer Experience as a Service Winning in the Experience Economy Customer Experience as a Service Winning in the Experience Economy Welcome to a better way. Companies are doing their best to improve their customer experiences. They are...
Increase customer satisfaction, grow revenue, and reduce costs Whether you're working to comply with new regulations, fending off digital disruptors, or adjusting to shifting customer needs , every industry comes with its...
The challenge When it comes to debt collection, a key objective is to collect money that is owed by customers without negatively impacting the customer experience. As a long-time partner of a major telecommunications company, TTEC has proactively...
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Cheat Sheet Why Empathy Matters in Credit Collection 5 best practices to reinvent credit management No one said debt collection is an easy job. Faced with intense deadlines and stressful situations, credit management can be...