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The Challenge A global telecommunication collections team that provides support to customers who are struggling to meet their payments faced a large backlog of cases due to inefficient business processes and siloed communications. These...
The Challenge When the COVID-19 pandemic broke out, many of our clients turned on TTEC to quickly and securely shift hundreds of contact centre agents to a work-from-home environment and continue providing support for millions of customers. Our...
The banking industry is in the midst of a customer experience revolution. As a result, the role of the traditional bank branch channel is changing, moving away from simple teller transactions to focus more on complex, advice-based interactions. A...
The challenge At the onset of the coronavirus pandemic and widespread lockdowns, state unemployment insurance agencies faced an unprecedented surge in call volume from callers in need of assistance filing unemployment claims. One of the largest...
industry explorer contact us Happy customers aren't born. They're made. Happy customers aren't born. They're made. Every customer can be a happy customer if every experience makes them smile. Transform your...
The challenge At the onset of the COVID-19 pandemic and the shift to remote work, a cloud technology giant saw the efficacy of its sales outreach efforts to small and medium-sized businesses in EMEA markets decline. Fewer and fewer prospects were...
When you sign up for the Customer Strategist Journal, you will receive the newest digital edition of the Customer Strategist via email each quarter. The Customer Strategist provides in-depth articles and insights for building better...
We help you find and engage customers across all channels We help you find and engage customers across all channels. Looking for a sales team that doesn’t need an expense account to crush their goals? How about a team that uses...
TeleTech recognized by GradPhilippines as one of this year's Top 100 Graduate Employers Company was chosen as the top employer in the Business Process Outsourcing sector. Learn More >> TTEC Wins 3 Gold Stevie® Awards for Innovation,...
Combining Human and Digital Experiences Real business transformation requires strategy, people, processes, and technology. Learn how TTEC is combining human and digital experiences to create amazing customer experiences. TTEC...
Embrace messaging to ensure increases in CSAT A whopping 58% of customers text businesses that aren't even set up to respond.* Is your brand truly ready to meet customers anywhere, and at any time? Gain a competitive edge with TTEC...
The challenge When a major telecommunications firm that serves millions of customers merged three separate lines of business into one and launched several new products, it quickly became apparent that a new training curriculum was needed to...
The challenge A car parking management firm that lets customers book parking spaces in advance on an app faced a tremendous backlog of more than 19,400 customer refund and cancellation requests. As a result of government-mandated quarantines,...
Drive business results with omnichannel CX Technology Imagine if you could enable internal systems to operate seamlessly together to deliver frictionless technology experiences for employees and customers across every channel and...
With our cloud solutions, there is never any rain in the forecast Today's customers have more choices than ever. If you don’t create a positive connection with customers, the competition is just a click away. That is why it...
From data to insight, and insight to business value. Imagine if you could integrate siloed data in a meaningful way to get a 360° view of the customer journey and understand customers needs and expectations. Along with enhanced...