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The Challenge A traditional media company reliant on subscription revenues saw the writing on the wall: enhance customer service or watch loyal readers defect to online competitors. Growth and market entry of customer-centric digital media...
Work from Home Remote contact center associate solutions Our remote contact center associate solution merges the quality and security of an on-site center with the cost structure and flexibility of a work from home model. WATCH VIDEO Interested in...
OUR VALUES These values are the foundation for our future Every interaction we have with our clients, their customers, our colleagues and the communities where we operate are guided by these values. Purpose Deliver humanity to business....
About Us Delivering Customer Experience (CX) optimized at the point of conversation. LET'S TALK For over 40 years, through our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech...
Shape a better experience in real life with TTEC Ready to see how your real contact centre measures up? Request a No-Risk Contact Centre Assessment or download our free CX Metrics Calculator WHAT'S YOUR AGENT-TO-AI-RATIO? Move the dial to see...
TTEC DIGITAL Powering digital experience transformation The CX expertise and technology you need to deliver seamless customer and associate experiences. VISIT TTEC DIGITAL Creating moments that matter throughout the entire customer journey...
CONTACT CENTRE OPERATIONS Customers want a lot. We deliver more The people, processes, and platforms to optimise your contact centre. REQUEST A DEMO We help you keep things running smoothly We help you manage your front-office and back-office...
Contact Us Founded in 1982, our 65,000+ employees operate on six continents across the globe. Asia Pacific Philippines View Philippines locations India View India locations Thailand View Thailand locations Australia View Australia locations...
Our fraud prevention team is an extension of your team Using a blend of humans and technology we quickly detect fraud and protect your customers against modern fraud threats. We identify trends to spot fraudsters and investigate and...