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STRATEGY GUIDE | 10-MIN READ 4 ways a CX partner gives financial firms an edge over competitors Optimise your contact centre operations with innovative collaboration. Customers today expect rapid, convenient services that are personalised to their...
Success begins at home Yes, there is a way to increase operational efficiencies in a contact centre while keeping costs low. We call it Humanify@home – a remote contact centre associate solution that merges the quality and...
Transform your business skills in our dynamic learning environment. What does exceptional mean to you? Winning more pitches? Sharpening your presentation skills? Influencing others? Our programs develop exceptional performance in a dynamic...
TTEC + Pega simplifies complexities so contact centres can deliver world-class customer experiences Deliver hyper-personalization through this strategic partnership that can bring hyper-automation to the contact centre. More consumers than...
Solutions We have solutions for every customer experience challenge Through our Humanify Customer Engagement as a Service offering, TTEC Digital and TTEC Engage are united in delivering the strategy, technology and brand ambassadors to operate and...
Our customer experience centre in New Zealand is based in Auckland. The city is headquarters to a number of the country’s leading communication, media, financial services, government, and healthcare insurance providers. In addition,...
Client Story Savvy Leads Training Delivers the Goods for Logistics Group Outreach targets exceeded by over 100% 97% quality score consistently achieved 100% compliance score The Challenge A global logistics organization needed...
Client Story Turning Up the Heat on Cold Call Conversions Conversion rates 40% above target Sales per day 19% over target Quality scores between 89% and 95% The Challenge A company that offers consumers advice on switching...
Client Story Internet service provider reduces calls by 67% Simple but effective changes to call handling processes also boosts associate productivity and generates thousands in cost savings. 67% reduction in call resolution time $260,000...
Client Story A Million New Customers, Billions in Revenue Using our holistic approach to exception service helped build the long-term relationships this company wanted. $5 billion from new revenue and process improvements 85% reduction in...
Client Story How to Welcome a New Customer Base We were able to integrate customer feedback into every part of a company. 228% increase to NPS(tm) - and climbing Customer feedback drives improvement efforts Process improvements support...
Client Story The Pathway to a World-Class Chat Program We developed a chat strategy that enhanced service via this digital channel and boosted sales. Chat tools were positioned to differentiate customers An associate selection model...
Client Story Energy Firm Lights its Future with Customer Strategy We helped define a new customer experience strategy and roadmap to create a consistent customer experience. Aligned the company around a consistent definition of customer...
Client Story Media Disruption Leads to Customer Satisfaction, Sales Improvement We created new contact centre activities that helped create better effectiveness and efficiency. Improved customer satisfaction Exceeded operational and...
Client Story Telecom Rebadges Tech Support to Maintain CX Quality 100% rebadged employee retention after one year Seamless re-badging process with no loss of performance All client metrics met or exceeded during and since the transfer  ...
On-Demand Webinar Creating Sophisticated Employees in the Age of Automation How to develop employees to be tactical, technical, and emotionally prepared to handle complex customer interactions. Automation is changing not just...
Trend Watch 2019: Retail Transformations that Count What does it take for a retailer to be unique? In the age of e-commerce, most retailers are utilising some form of technology or digital tool to transform the customer experience....
Why and How to Outsource Your Contact Centre Operations Customer experiences, from marketing to sales and service, are now reflections of the brand. Consumers expect great interactions whenever they connect with a company via voice,...