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Free Customer Care Calculator Customer Service Metrics + KPI Calculator Use this plug-and-play excel workbook of pre-made calculator templates to help your CX Leaders easily track key customer care metrics, such as CSAT, NPS, FCR, and a whole lot...
Checklist | 3-min read Refocus, Readjust, Retool: How to Restart Your Sales Engine Agility is key. During these uncertain times, the capacity to adapt is essential. Sales professionals can position themselves for success by acting now to...
CX Strategy Guide | 10-min read 7 Critical Labour Strategies for Contact Centres Post-Crisis Leading companies are looking to claw back 2020 losses and start FY21 with a focus on efficiency and cost-savings, along with better customer and employee...
Strategy Guide How Messaging is Reshaping Health Insurance Member Experiences The healthcare industry is looking for new avenues to serve patients and members safely and securely in a remote way. Messaging is growing as an effective and preferred...
CX Strategy Guide | 8-min read Five Insights on the Future of Customer Experiences More than ever, effortless customer experiences are defined not only by convenience but also tangible, human experiences. That’s why we spoke to some of the...
Research Report Omnichannel Customer Service: 3 Takeaways for CX Leaders With so many customer service channels in use now, how effective are they and what are some best practices in omnichannel customer service? TTEC set to find out in a new...
CX Strategy Guide | 10-min read Remote CX + Messaging = A Perfect Pair The growth of messaging as a preferred contact channel coincides with a shift to a work-from-home contact centre model. What great timing, since messaging perfectly pairs with...
It’s that feeling of time saved. Problem solved. It’s that feeling of time saved. Problem solved. As customers, we all love that feeling. Surprise, delight, and even joy. So why isn’t every customer experience great...
Ready to create great CX? Download Infographic Ready to create great CX?
Customer obsessed. Digitally empowered. Outcome focused. Customer needs are evolving as the world becomes more digital and connected. No matter the technology that brings them together, customers want to feel valued by the brands they do...
Reduce cost to serve and customer effort It's critical to create personalised, customer-centric experiences. To do so, the right technology and infrastructure is essential. There are many benefits of a cloud contact centre,...
Our teams work with more Australia and New Zealand brands than any other customer experience provider, managing over 2 million customer interactions weekly. TTEC is forging the path where digital experience, blended with employee experience...