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Business Learning Centre

Your Journey to Being Exceptional Starts Here

At the TTEC Business Learning Centre we help you build your knowledge, skills and confidence in three business-critical areas of professional development: Leadership, Sales, and Communication.

 

Transform your business skills in our dynamic learning environment.

What does exceptional mean to you? Winning more pitches? Sharpening your presentation skills? Influencing others? Our programs develop exceptional performance in a dynamic and interactive learning environment. Learn from our experienced facilitators who balance their passion and expertise with real-world and commercial understanding. To ensure you retain your new skills, our ’Learn, Do, Review' methodology ensures great return on your learning investment throughout your career. Formerly RogenSi, TTEC's Business Learning Centre helps you build knowledge, skills and confidence in three business-critical areas of professional development: Leadership, Sales, and Communication.

 
Leadership:

Take your leadership to the next level by quickly building the mindsets and skillsets to help you succeed in any environment.

In the changing dynamics of the workplace, leadership in no longer just a functional role, but a way of being that everyone needs to demonstrate. Leaders at every level need to know how to manage themselves and inspire and motivate their teams to deliver the results that matter. But it’s easier said than done. The programs in our leadership suite are relevant to leaders at any level of an organisation.

 
Sales:

Develop and practice the sales disciplines that build confidence and help you create impact in any market.

As a sales professional, it’s likely that the skills that have got you to where you are won’t be the same skills that will take you to where you need to get. The buying process has evolved. Social media and the internet have made buyers more informed, and savvier. The sales suite of programs has been developed to help you adapt to the changing conditions.

  • S.A.L.E.S: Interactive program helps sales professionals develop the necessary planning and face-to-face skills needed to motivate customer commitment.
  • Presentation Skills Program: Acquire the practical tools to prepare, structure and deliver your message presuasively with confidence.
  • The Confident Negotiator: Provides the skills, tools and supporting techniques for you to be an effective, successful and confident negotiator.
 
Communication

Enhance your planning and execution skills for greater control, confidence and flexibility in any high stakes communication context.

High pressure business environments demand an ability to get buy-in quickly from your stakeholders and clients. That means developing the art and the science of knowing what you’re going to say and how you’re going to say it. It’s all about communication.

  • Influencing Skills Program: This program gives participants a deeper understanding of the qualities and skills of an effective influencer.
  • Business Facilitation Skills: This program combines pre-planning, preparation, group process skills, conflict resolution, action planning, and troubleshooting.
  • Presentation Skills Program: Acquire the practical tools to prepare, structure and deliver your message presuasively with confidence.
  • The Confident Negotiator: Provides the skills, tools and supporting techniques for you to be an effective, successful and confident negotiator.
  • Effective Business Writing Skills: This program provides you with planning and thinking tools for writing clear, concise, and compelling business communications.
 

See what our program graduates have to say

The course was interactive and action-based. A breeze to go through two full days of training because of the variety of content. – Danny Fung, Senior Insights Consultant, Sydney

My experience was excellent, the program will
help me in my job and daily life. Thank you. – Michael Rosas, IT Manager, Sydney

The course content was well
tailored to my personal needs. – Paul Turney, Project Manager, Sydney

Good knowledge of materials, well delivered
and good examples from real life. – Michael Thompson, General Manager, Sydney

Great two days that built confidence. – Shane Crawford, Business Development Manager, Brisbane

For the first time in years I felt like I really learnt
something that will assist me in my sales job. – Emiria Nyakudarika, Sales Account Manager, Perth

This has changed me. – Simon Coughlan, Video Content Manager, Melbourne

 

How can we help?

We’d love to hear from you.
Contact us
 

SPOTLIGHT

NEWS & EVENTS

TTEC named Service Excellence Company of the Year in Asia CEO Awards

TTEC wins Service Excellence Company of the Year and earns further finalist recognition at prestigious awardsLearn more

TTEC Named a Champion in Frost IQ: Australian Contact Centre Outsourcing Market

Industry analyst report recognises TTEC’s strong geographic footprint and well-established delivery operations in the Asia Pacific region, along with global customer experience capabilitiesLearn more

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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