Why Empathy Matters in Credit Collection

No one said debt collection is an easy job. Faced with intense deadlines and stressful situations, credit management can be incredibly taxing on both associates and customers. This can lead to high attrition and frequent delinquencies for both parties.

But it doesn’t have to be this way. With a mix of human touch and technological innovation, it’s possible to insert moments of kindness into the process so that everyone benefits.

In this cheat sheet we look at five meaningful practices that are reinventing the credit collection industry. The approach has led to millions of dollars in repaid debt that would have otherwise gone uncollected.