Banking CX Trends: The 2022 Edition

10 predictions driving future customer experience success

Banking CX Trends: The 2022 Edition cover image

Leading financial services companies are doubling down on innovations and insights to drive both resilience and growth. If last year was a time for reflection and last-minute solutions, now is the time to act with purpose. In this strategy guide are customer and employee trends and tips to help companies rethink, reshape, and redefine how they do business. Make 2022 the year of transformative customer experience outcomes.


Read the CX Trends Strategy Guide  


Deliver differentiated value and create loyal customers

Take advantage of the 2022 CX trends to provide an experience and value to customers that they can’t get anywhere else. Read this strategy guide for:

  • Predictions on what will differentiate leading CX companies
  • Which capabilities financial services companies are prioritising for a superior customer experience
  • Which capabilities companies are prioritising for a superior customer experience
  • How to increase efficiency and productivity without spending more
  • CX strategies for humanising the digital employee and customer experience
  • Case studies of companies that scaled their workforce and reduced attrition with innovation

We are customer experience and digital transformation experts

We've been delivering incredible customer experiences for 39 years by unifying our core capabilities of technology, services, and strategy. And with over 3.5 million customer interactions daily, we know what trends are shaping the contact centre landscape. Here are more customer service trends and best practices guides to help your financial services company in its CX and digital transformation.


Our award-winning approach to customer experience and digital transformation
delivers business results


We are a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands and government agencies. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our 50,000+ employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.


Free strategy guide

Banking CX Trends: The 2022 Edition thumbnail cover image

Banking CX Trends: The 2022 Edition