INSIGHT REPORT
Get inside your customers’ minds to better serve them
Different customers have different wants, needs, and expectations. The most competitive businesses understand this and quickly act on those opportunities.
Identifying and managing customer intent enables companies to deliver personalised services at scale. Read this white paper to learn how to anticipate customers’ intentions and desired next steps to provide the right response, every time.
Empower employees to map and serve customer intent
Correctly understanding why customers are contacting your organization through managed intent is the first step towards being top of mind for solving consumers’ needs. Read this white paper to learn:
- Why managed intent is a key differentiator
- How to best leverage intent data
- Best practices for integrating managed intent
- How a large retail bank used intent analytics to improve its CX and reduce costs to serve
We help organizations deliver amazing customer experiences.
At TTEC, we've been delivering incredible employee and customer experiences for decades by unifying our core capabilities of technology, services, and strategy. Partnering with TTEC gives companies access to:
- State-of-the-art EX and seamless onboarding. Use the right blend of AI and human interactions to optimise the employee onboarding experience, keep associates informed, and track wellness and satisfaction. We also deliver 24/7 technical support to associates, along with meaningful virtual events and real-time chat access.
- Virtual learning & development. Receive real-time, analytics-based coaching from leaders focused on developing talent and aligning client objectives. Reward employee behavior and encourage development through our gamified programs, and help guide associates along their career path with our iAspire platform.
- Smart & Secure Workforce Management. Harness the power of cutting-edge workforce optimization and management tools: employee-friendly schedules, consistent audits on associate shifts, contingency management, business continuity processes, regulatory compliance requirements, and more.
- Strong culture & community. Give employees a place to communicate, collaborate, and quickly access support through TTEC Neighborhood. Keep your finger on the pulse of employee sentiment through our rigorous survey process, continually gathering feedback to improve employee experience and diversity.
Free white paper
