SPECIAL REPORT | 10-MIN READ
CXaaS: Winning in the Experience Economy
Explore the new category of total experience management with an AI-enabled human and digital workforce
When it comes to customer experience, change is a necessity for any successful enterprise. So how can brands embrace the digital customer reality to deliver great experiences at scale and within budget? TTEC and Everest Group recently partnered to delve into the concept of CX-as-a-Service (CXaaS), which enables total experience management with an AI-enabled human and digital workforce. Read this special report to learn why CXaaS is THE way forward for businesses, with tips on how to get started on your CXaaS journey.
Customer Experience as a Service (CXaaS)
provides a better way to serve customers
Over the past several years, customer expectations of service and support have been rising, and enterprises have strived to deliver superior Customer Experience (CX) using digital solutions, improved contact centre technology, optimized processes, and better talent. This trend of delivering differentiated CX through digital CXM is here to stay, and its pace is accelerating as enterprises realise the need to alter their approaches to delivering greater business impact from service and support. Read this special report to learn:
- Why approaches to CX need to evolve
- What makes the CXaaS model different (and better)
- If your business is ready for CXaaS with a readiness assessment
- First steps to implementing CXaaS
Ready to accelerate your
company's CX transformation?
Make life easier for your customers and your business. Learn how TTEC's
turnkey approach includes all of the tools, talent, and technology you
need to improve the customer experience today and into the future.
Highest customer
satisfaction at the
lowest cost-to-serve
360-degree view of your
customer through a single
pane of glass
Maximise your current
investments and fill
in the gaps
Flexibility in operations
where risk is reduced
and shared
Free special report
