Telecommunications and Media

What We Do

Our solutions are based on insight from analytics that determine the “why” behind “what” customers are calling about. We use root cause analysis to design and deliver the most efficient channel experience across every environment. The result – a frictionless customer experience that builds loyalty and profitability.

CX, Technology, and Sales

Customer Support

Telecommunications customers have higher expectations than ever - both before they signup and after. Are you delivering the right customer experience for each individual? Or, are they still stuck in the “one experience fits all” mode? We help you find, acquire, and engage customers across all channels and provide amazing experiences throughout the customer lifecycle to increase loyalty. Our customer care solutions deliver the people, process and technology requirements to deliver superior CX and create lasting, profitable customer relationships.

Create lifetime customers →Learn more→

Growth and Sales Analytics

Data is abundant, but how do you analyze the mountains of customer data to better understand your customers and prospective customers? Through a blend of technology and services, our growth analytics team calculates customer lifetime value, predicts future behavior, and identifies customers likely to churn. We’ll help you turn that data into insight that is guaranteed to deliver growth.

Increase sales with insights →Learn more→

Omnichannel Technology

How do you manage and tailor the rapidly expanding communication channels to meet the preferences of different customers while also understanding which offer is the right one to entice a customer to repurchase? Not to worry. You know telecommunications, we know omnichannel. Drive business results with our omnichannel CX technology. Your customers want to engage with you across many channels, and they expect consistent experiences. We help you realise business results of optimised, omnichannel orchestration so you can deliver the CX your customers demand.

Get customers on the right track →Learn more→

Intelligent Automation

Drive service costs down by empowering customer self-service and by augmenting the contact centre customer service experience. Looking to enable 24/7 availability, across channels, cost effectively, and still provide consistent, compliant responses to all customer queries? Imagine if you could improve first call resolution and average handle time by deflecting Tier 0 and Tier 1 interactions, while enabling human intervention for more complex interactions. Our automation, AI, and RPA solutions make it possible.

Optimise CX with automation →Learn more→

Conversational Messaging

With over 15 million texts sent every minute, messaging is becoming ubiquitous. The right messaging approach will improve associate productivity, attribution rates, CSAT, and sales. Unleash the power of messaging and reduce calls. Gain a competitive edge with TTEC’s Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.

Utilise a preferred customer channel →Learn more→

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We partner with the best-of-breed technology providers to deliver CX excellence across the entire customer journey. Learn more →Explore the CX ecosysem →