Solutions that simplify omnichannel CX
Communications businesses need to deliver seamless support regarding a complex, ever-changing array of products. They also need to ensure their customers have access to 24/7 expert support and can get issues resolved quickly. How can you deliver fast, frictionless, omnichannel support — to customers with extremely high expectations — without breaking the bank? Our omnichannel solutions are easily deployable, scalable, agile, and can quickly drive engagement while reducing costs.
We help leading communication brands stay ahead.
- Landline and mobile telecom
- Broadband, wi-fi, and cable television
CX solutions
built for the Communications industry.
Customer Care
Outsourcing
Analytics and sales expertise to drive upgrades and new ownership.
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Transformation
Highly scalable cloud customer and employee experience technology.
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Our solutions
win awards and,
drive results.
We just took home a Gold Stevie® Award for Innovation in Sales in support of a major telecom. From AI to real growth, our solutions lead the way.
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Fueling sales growth in a dynamic industry through collaboration
A leading telecom company and long-time TTEC partner needed to quickly evolve its sales strategy. We were ready with the people, training, and technology the company needed to rev up its sales.
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Unwavering support in a fast-evolving industry
A telecommunications client came to TTEC to help improve its CX and associate experience. We’ve been by its side for every step of its unique CX journey and through every evolutionary leap of the industry.
READ THE CASE STUDYDon't take our word for it.
We are an award-winning customer experience company.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Telecom Seamlessly Scales Apple Business Chat Support
A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.
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Handle Time Down 29% and Customer Satisfaction Up 36%
Our client was looking for a way to develop a better way for their associates to handle their high-value customers. With our help they were able to get their current associates up to date on best practices.
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Digital Transformation Powered by RPA/RDA
More than 200 customer-related automated processes lower a telecom’s cost to serve.
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Analytics Focus Boosts Revenue and Customer Insight
Lacking a solid foundation to support data driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities.
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Data and Goliath
With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve.
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Intelligent automation quickly crushes average handle time
A combined force of humans and technology created immediate results
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Transforming Self-Service From a Pain Point into an Effortless Experience
A telecommunications and digital services company streamlined its knowledge base content into a valuable resource for both customers and employees.
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Proactive Automation Solution Yields $13M in Accelerated Debt Collection
A team of forward-thinking leaders seized an opportunity to drive efficiency with a focus on improving the debt collection process for a telco client.
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RealPlay Bot shrinks contact centre attrition
TTEC helped a telecommunications firm overhaul its training curriculum with an AI-powered, demand-based curriculum that kept new hires engaged and quickly honed their skills.
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RealPlay Bot closes learning gap, accelerates performance
TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency.
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Advanced lead nurturing unlocks millions in the sales pipeline
TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads.
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Media company slashes training time while elevating NPS
Redesigned curriculum boosts quality scores and reduces average handle times
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wait times and great CX. Is your brand ready to answer the call?