6 Ways the
Healthcare Industry
Embraces Messaging

Text-based customer messaging is a proven CX technology that lowers cost, increases employee productivity and efficiency, and improves satisfaction. Read this cheat sheet to explore six real-world examples of how messaging is reshaping patient and member interactions in the healthcare industry.

Be seen and heard where people are:
Make it easy for patients, members, physicians and others to interact with you directly using common texting and mobile app tools.

Improve CX speed and efficiency:
Improve utilisation and optimise interactions by rapidly deploying AI-enabled conversational messaging channels.

Personalise at scale:
Deliver hyper-personalised communications with built-in scalability, allowing service and sales associates to quadruple the number of interactions they can handle concurrently.