Cheat Sheet | 8-min read
6 Ways the
Text-based customer messaging is a proven CX technology that lowers cost, increases employee productivity and efficiency, and improves satisfaction. Read this cheat sheet to explore six real-world examples of how messaging is reshaping patient and member interactions in the healthcare industry.
Unleash the power of mobile messaging in healthcare
Be seen and heard where people are:
Make it easy for patients, members, physicians and others to interact with you directly using common texting and mobile app tools.
Improve CX speed and efficiency:
Improve utilisation and optimise interactions by rapidly deploying AI-enabled conversational messaging channels.
Personalise at scale:
Deliver hyper-personalised communications with built-in scalability, allowing service and sales associates to quadruple the number of interactions they can handle concurrently.