February 11, 2025 Case Study Public Sector and Government Rapid Readiness Team mobilizes swiftly when disaster strikes With TTEC technology, training, and talent already in place, surge support shines and citizens get the help they need
December 19, 2024 Blog Public Sector and Government Data dominates, AI agents reign for pragmatic public sector enterprises in 2025
November 8, 2024 Blog Public Sector and Government Pave the way to great tolling CX with the right people and technology
October 11, 2024 Tips and Takeaways Public Sector and Government How to Build a Roadmap for Better Tolling Experiences Mapping the customer journey is the first step in developing and implementing customer experience improvements that last
December 6, 2023 Blog Public Sector and Government AI + people: The right mix to boost CX for public sector players in 2024
August 8, 2023 Case Study Public Sector and Government Health benefits exchange hits staffing sweet spot Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages
April 7, 2023 Customer Strategist Industry Insights Public Sector and Government A 4-step guide to federal government CX improvements How to meet PMA mandates and improve customer satisfaction across agencies
March 21, 2023 Case Study Public Sector and Government Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 287K calls
February 24, 2023 Customer Strategist Industry Insights Public Sector and Government 4 ways to create a winning customer journey for tolling and transportation Face industry challenges with a focus on key points in the user experience
January 19, 2023 Blog Public Sector and Government Hot CX Trends for the public sector: Digital first + personalization
August 25, 2022 Tips and Takeaways Public Sector and Government 4 proven ways for government agencies to enhance customer experience Exceed PMA mandate targets and deliver better service at lower costs
