January 21, 2021 Customer Strategist Public Sector and Government Government Agencies Embrace a Citizen-Centric Approach Agencies and the people they serve benefit from positive experiences based on private sector best practices.
November 16, 2020 Blog Public Sector and Government Citizen Experience: Empower Government Leaders to Meet Uncertainty
October 29, 2020 Video Public Sector and Government Top 4 Crucial Government CX Trends to Know It’s Time to Re-evaluate Citizen Experience Delivery
September 28, 2020 Customer Strategist Public Sector and Government The Public Sector is Primed for CX Improvement Governments can manage future crises with a focus on citizen experience.
September 24, 2020 Blog Public Sector and Government Drive Contact Tracing Success by Making it Effortless
August 6, 2020 Case Study Public Sector and Government Triumph in Making Connections After a Natural Disaster Within 48 hours, a new Red Cross call center was in operation with new phone lines, established call routing rules and newly trained agents – a process that would normally have taken 4-5 months
June 16, 2020 Case Study Public Sector and Government Intelligent automation brings citizens closer to home Desktop automation helps reduce the home-buying sales processes from days to hours
June 5, 2020 Customer Strategist Public Sector and Government How Government Agencies Can Manage Call Volumes and Connect Communities New technologies combine with traditional contact centers to stay ahead of any crisis.
June 5, 2020 Customer Strategist Public Sector and Government Contact Tracing Success Hinges on a Balance of Humans and Technology Combine people and tech to activate contact tracing velocity.
June 3, 2020 Customer Strategist Public Sector and Government Government Contact Centers Look to Future-Proof the Citizen Experience Take the best of crisis response innovation and apply it to everyday operations.
April 7, 2020 Blog Public Sector and Government 3 Best Practices in Citizen Experience for Government Agencies During Coronavirus
