September 11, 2019 Podcast Public Sector and Government Barnes & Noble College: A Lesson on Staying Relevant
April 23, 2019 Customer Strategist Public Sector and Government Online Furniture Retailer Is Couched in CX How to create an end-to-end customer experience when your company name isn’t Google or Amazon.
August 22, 2018 Case Study Public Sector and Government Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership
July 17, 2018 Case Study Public Sector and Government Cloud-based Video Training Saves 90 Minutes A humanitarian organization gains more time for disaster assistance
January 5, 2017 Customer Strategist Public Sector and Government Utilities Power Up Customer Engagement Alabama Power and others reshape their role in consumers' digital lifestyles.
July 13, 2016 Customer Strategist Public Sector and Government Deakin University: On the Path to Digital Maturity The Australian university's CIO and Chief Digital Officer discusses engagement with Millennial students.
April 22, 2016 Blog Public Sector and Government The Digital Experience is Coming to a Government Near You
October 9, 2015 Customer Strategist Public Sector and Government Putting CX to Work in Unique Ways A government agency puts customer strategy best practices to work in an organizational transformation.
December 13, 2014 Case Study Public Sector and Government From zero to hero A utility company transformed its customer service with a self-help solution
December 12, 2014 Case Study Public Sector and Government AMA makes the most of its keywords Our client was looking to understand which non-branded keywords played the biggest role in the research and education process. We provided data that helped our client identify and remove those terms.
December 12, 2014 Case Study Public Sector and Government Energy firm lights its future with customer strategy Our client was trying to find a way to improve customer loyalty. We helped define a new customer experience strategy and roadmap by defining a consistent CX
December 9, 2014 Case Study Public Sector and Government Off-site IT for on-site ROI A global retailer operated by the U.S government and veterans was experiencing robust growth in its online presence. We helped implement a solution that helped reduce our clients' costs.
