March 18, 2014 Customer Strategist Public Sector and Government Mobile Loyalty Accelerates Ridership for Montreal Transit Montreal’s public transport society entices young riders in their preferred channel, with a positive environmental message that resonates with the fickle customer group.
February 16, 2014 Case Study Public Sector and Government Three months. One shiny new CRM. Zero data loss A large U.S. government agency was frustrated with the limitations of its outdated CRM. In just 90 days, we helped our client implement a superior, modern CRM solution.
March 1, 2013 Customer Strategist Public Sector and Government Data-driven Decision Making at Work in the Public Sector
March 1, 2013 Customer Strategist Public Sector and Government The Government of the Future is Built on Data Government agencies take a cue from the private sector, looking to data to improve operations.
June 1, 2010 Customer Strategist Public Sector and Government Technology Can Help Us Fix the World Economy Three ways governments can use technology to manage markets and reduce risk.
April 1, 2010 Customer Strategist Public Sector and Government Customer Experience Improvements Build Customer Value Canada Post builds customer value by linking customer experience improvements to its strategic objectives.
April 1, 2009 Customer Strategist Public Sector and Government The Value of Individual Customers A comprehensive study reveals insight into understanding the use of customer value data within an organization, business performance and customer value, and the impact of customer value on marketing spend.
