June 27, 2023 Blog Bust the myth: AI won’t make hourly workers extinct but it could turn them into superheroes
June 16, 2023 Customer Strategist Outlook Customer experience is more than meets the AI AI gives users different perspectives from which to build great experiences
June 14, 2023 Glossary Term Virtual Agents Virtual Agents (or Intelligent Virtual Assistants) are AI-assisted bots typically used in contact centers or call centers to drive customer interaction without the help of a human agent by leveraging natural language processing (NLP) and natural language
June 13, 2023 Glossary Term Robotic Process Automation (RPA) Robotic Process Automation (RPA) is software with Artificial Intelligence (AI) and Machine Learning that handles common, high-volume, repetitive tasks, leading to cost savings and greater efficiency.
June 13, 2023 Glossary Term Robotic Desktop Automation (RDA) Robotic Desktop Automation (RDA) is a part of larger group of automation tools used for enterprise-wide process and workflow improvements.
June 13, 2023 Glossary Term RealPlay™ RealPlay™ is TTEC's AI-enabled simulated learning solution that allows participants to interact in real time with an AI-powered bot conducting training scenarios.
June 13, 2023 Glossary Term Next Best Action Next Best Action solutions are part of an AI-powered decisioning hub that’s based on a deep understanding of a specific customer’s unique journey and delivers proactive and personalized customer experiences in the moment.
June 13, 2023 Customer Strategist Industry Insights Healthcare Payers Compassion bots: The softer side of AI for AEP Algorithms incorporate empathy data to train heath plan support associates to be nice and productive
June 13, 2023 Customer Strategist In Depth Is your contact center truly ready for AI? Before launching AI, set up a strong CX foundation with 5 building blocks
