June 11, 2024 Blog 4 ways to cut contact center costs without sacrificing CX Hypergrowth and Startups
May 28, 2024 On-Demand Webinar Smart Solutions: AI, CX Ready to Help Reverse Hospitality Labor Shortages Travel and Hospitality
May 8, 2024 Blog Overcome the hospitality labor shortage with the right mix of AI and CX Travel and Hospitality
May 2, 2024 Customer Strategist Perspectives Generative AI makes its mark AI tools to augment associates are beginning to generate outcomes and impact
May 1, 2024 Customer Strategist Outlook AI evolves from blueprint to tangible reality What’s the real deal with today’s use of AI?
April 26, 2024 Customer Strategist In Depth Feeling overmatched by fraud? There’s a smart way to use ML and AI to save time, cost Modern fraud management combs through massive volumes of data to reveal patterns and signals that inform detection and mitigation strategy
April 26, 2024 Customer Strategist Industry Insights Next enrollment season: Ready for a reset? Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be? Healthcare
April 25, 2024 Customer Strategist Perspectives Is generative AI making customer experience worse? Traditional bots can’t meet rising customer demands
April 25, 2024 Customer Strategist Perspectives Accelerate B2B sales revenue with AI 4 ways to ignite growth and boost revenue
April 25, 2024 Customer Strategist Profile Wearable AI tech gives Tractor Supply employees instant answers With new tool, employees gain “an expert in their ear” to help customers faster Retail and eCommerce
April 25, 2024 Customer Strategist In Depth Service to sales gets a needed upgrade in the AI era Can a sales attempt actually improve customer service?
