Intelligent Automation Resources

Global brand optimizes digital channel to drive collections efficacy

TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX

More sales experts = higher sales during open enrollment

Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer

Top 3 trends for elevating CX with automation in 2025

Harness the full potential of AI and other tools to deliver next-level experiences

Strategic partners bring the right mix of AI and people to boost CSAT

TTEC and Flip helped a growing retailer realize automation’s full potential

All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX

4 myths about AI in the contact center – busted

Don’t let these misconceptions undermine your AI efforts

Maximize VoC — with props to ‘Horton’ the elephant

Cut through the AI noise by focusing on the “who”

Improve CX and drive ROI with a roles-based strategy

Key questions for banking CX heading into 2025

A roles-based AI approach helps CX associates and leaders bring their A Game

Who benefits from AI in the contact center?

Discover how AI can be your best friend at work

Empathetic retail experiences are still possible in the AI age

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