Contact Center Technology Resources | TTEC

May 19, 2014 Blog

Three Steps to Enable a Frictionless Customer Experience
April 4, 2014 Blog

Addressing Customer Growth with Service Innovation
April 4, 2014 Blog

Addressing Customer Growth with Service Innovation
March 25, 2014 Blog

The Seven Pillars of Paid Search
March 1, 2014 Blog Communications

Real time marketing analytics: Customer data optimization best practices

Real-time marketing adds immediacy to relevant customer interactions, especially for telecom companies.
February 11, 2014 Blog

Rules of Employee Engagement
January 12, 2014 Case Study Financial Services and Insurance

Financial services leader strengthens customer loyalty

Our client wasn’t content with simply offering the best customer experience in the industry; they wanted to widen the gap even more. We were able to help the client by implementing multichannel support.
January 12, 2014 Case Study Healthcare

High-tech solution for high-touch client experience

Our client needed a way to improve its interactions with customers as its customer base continued to expand. We helped by implementing a technology solution that pairs callers with the best-equipped associate
January 3, 2014 Case Study Healthcare

Innovate for improved functionality, reduced costs

A healthcare distribution and technology solutions provider wanted to upgrade its contact center infrastructure. We built and implemented an end-to-end technology platform that routed calls to the best-available associates.
November 19, 2013 Blog

Three Keys to Bridging Marketing and Sales
October 4, 2013 Blog High Tech

Helping a Technology Company Increase Revenue by $174 million
August 29, 2013 Blog

Social Media Company Uses Data to Accelerate Sales