October 17, 2020 Customer Strategist Great CX-pectations Advanced digital technologies, rising consumer expectations, and growing competition have industries racing to transform the customer experience.
October 2, 2020 Customer Strategist A Great Experience Is a Bright Spot in Dark Times It’s hard to be enticed by products and services from a distance
October 1, 2020 Customer Strategist Retail Banking How Kroger’s Contact Center Weathered the Pandemic Grocery chain doubles down on digital self-service and human agents to support the community during crisis and beyond.
September 28, 2020 Customer Strategist Healthcare Providers COVID-19: The Surprise Catalyst for Healthcare’s CX Transformation 5 experience trends that are reshaping patient and provider relationships.
September 28, 2020 Customer Strategist Goodbye Mammoth Digital Transformation Projects. Hello Digital Business Companies accelerate their digital transformation with quick, incremental improvements.
