The Customer Side
Consumers have high expectations for technology to transform the customer experience, making it faster, smarter, and more convenient over the next few years.
The Business Side
Business leaders are betting on technology to transform the customer experience, with many initiatives in the works. However, executives also cite significant challenges.
Timing is Everything
Some creative products lay the foundation for better, more well-timed ideas that succeed later on. Here are four inventions that were ahead of their time in transforming the consumer experience.
Notable CX transformation quotes: