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Transform: Own Disruption and the Future of CX

Great CX-pectations

Man playing with multi-colored laser lights

The Customer Side
Consumers have high expectations for technology to transform the customer experience, making it faster, smarter, and more convenient over the next few years.
Consumer expectations


The Business Side
Business leaders are betting on technology to transform the customer experience, with many initiatives in the works. However, executives also cite significant challenges.
Business leaders' expectations

Top 10 most important technological innovations for the business world.

Timing is Everything
Some creative products lay the foundation for better, more well-timed ideas that succeed later on. Here are four inventions that were ahead of their time in transforming the consumer experience.
 Innovative inventions that were before their time.

Notable CX transformation quotes: 
Notable CX transformation quotes