The Customer Side
Consumers have high expectations for technology to transform the customer experience, making it faster, smarter, and more convenient over the next few years.
![customer attitude](/sites/default/files/styles/max_800w_webp/public/2023-02/bm1.png.webp?itok=53WzW-gY)
The Business Side
Business leaders are betting on technology to transform the customer experience, with many initiatives in the works. However, executives also cite significant challenges.
![The Business Side](/sites/default/files/styles/max_800w_webp/public/2023-02/bm2.png.webp?itok=zZ908Hal)
![Technology innovations](/sites/default/files/styles/max_800w_webp/public/2023-02/bm3.png.webp?itok=QoFh8TZC)
Timing is Everything
Some creative products lay the foundation for better, more well-timed ideas that succeed later on. Here are four inventions that were ahead of their time in transforming the consumer experience.
![Electric vechile](/sites/default/files/styles/max_800w_webp/public/2023-02/bm4.png.webp?itok=nA197P0C)
Notable CX transformation quotes:
![Notable CX transformation quotes](/sites/default/files/styles/max_800w_webp/public/2023-02/bm5.png.webp?itok=IGeKLGAO)