September 18, 2025 Podcast Podcast: WebPT Chief Customer Officer strengthens the customer experience Suzanne Cogan makes member experience everyone’s business Medical Devices
April 23, 2024 Client Story Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity Retail and eCommerce
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
December 6, 2023 Blog AI + people: The right mix to boost CX for public sector players in 2024 Public Sector and Government
November 30, 2023 Blog Retailers: Balance AI with a human touch for CX success in 2024 Retail and eCommerce
November 16, 2023 Blog AI-human blend will be a top healthcare customer experience trend in 2024 Healthcare
June 13, 2023 Glossary Term Gamification Gamification is the process of applying typical game-playing elements (scoring points, receiving awards, and social interactions) to systems and processes that exist outside the confines of the game itself.
June 12, 2023 Glossary Term Digital Transformation Consulting Digital Transformation Consulting (DTC) is a unique addition to the world of digital consulting.
June 12, 2023 Glossary Term Digital Transformation Digital Transformation (DX) is the process of moving an organization's outdated products, processes, and strategies to meet today's progressive, technology-savvy expectations.
