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Glossary

Digital Transformation Consulting

TTEC | Glossary | Digital Transformation Consulting

What is Digital Transformation Consulting?

Digital Transformation Consulting, often referred to as DTC, is a unique focus area of consulting that helps companies through their digital transformation. Very often this is focused on helping business leaders to transform their organizations to a digital first organization that is capable of widthstanding new industry disruports, capatalizing on digital technology to save cost and enhance the customer, and to steal market share from their competition. Specific capabilities for digital transformation consulting can include digital strategy, digital transformation, digital operations, digital customer expereince, business process optimization, competitive analysis, and a disruptive threat analysis.