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Glossary

Digital Transformation Consulting

TTEC | Glossary | Digital Transformation Consulting

What is Digital Transformation Consulting?

Digital Transformation Consulting (DTC) is a unique addition to the world of digital consulting. Organizations routinely rely on a Digital Transformation Consulting company to help transform their contact center into a "digital first" organization, capable of withstanding new industry disruptors.

Many of today's call centers are "stuck" somewhere in their own Digital Transformation, likely because they lack the right combination of people, process, technology, and environment needed to fully transform. That's exactly where TTEC enters the equation.

Leading contact centers leverage our Digital Transformation Consulting Services to identify "current-state" digital capabilities and develop a detailed digital strategy, business case, and roadmap with prioritized digital transformation initiatives to propel their organizations forward.

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