June 12, 2023 Glossary Term Digital Consulting Digital Consulting is a series of services that help shape an organization's ability to thrive in today's modern digital age.
June 12, 2023 Glossary Term CX Consulting CX Consulting consists of professional services that assist brands in developing strategies, operations, and technologies that align business decisions with ideal customer experiences.
June 9, 2023 Glossary Term Customer Experience Management (CEM) Customer Experience Management (CEM or CXM) is a strategy hyper-focused on designing brand experiences to meet or exceed customer expectations to ultimately improve customer satisfaction, loyalty, and advocacy.
June 9, 2023 Glossary Term Customer Experience as a Service (CXaaS) Customer Experience as a Service is a cloud-based customer solution for planning, designing, and executing activities that encompass all parts of the customer experience.
June 8, 2023 Glossary Term Business Transformation Business Transformation is the continual process of evaluating and changing an organization's systems, processes, people, and technology to become more efficient and effective.
May 9, 2023 Podcast Travel and Hospitality Unexpected turbulence: Trust and anti-trust in the travel industry
April 7, 2023 Customer Strategist Perspectives 4 signs your brand needs a partner to help level-up player experience Raise your game by tapping into expert help
February 2, 2023 Blog Retail and eCommerce Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty
