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Glossary

Digital Transformation

TTEC | Glossary | Digital Transformation

What is Digital Transformation?

Digital Transformation (DX) is the process of moving an organization's outdated products, processes, and strategies to meet today's progressive, technology-savvy expectations.

Digital transformation is the business response to digital disruption in the world today. Many contact center leaders understand the importance of DX, but very few are going through it successfully.

Digital Transformation is at the heart of everything we do at TTEC. It's our mission to help call centers welcome and effectively integrate digital technology throughout the organization to drive operational efficiencies, remain relevant in a noisy marketplace, and deliver winning customer experiences.

Additional Digital Transformation Resources